Privacy policy

  • Effective Date: April 10, 2025

    This Privacy Policy explains how L’Impatience ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website, limpatience.com ("Site"). We take your privacy seriously and aim to be as transparent and respectful as possible in how we handle your data.

    1. WHAT WE COLLECT
    When you use our website or services, we may collect the following information:

    • Contact Details: Name, email address, phone number, and shipping/billing address.

    • Order Information: What you purchased, how you paid, and your delivery details.

    • Account Info: If you create an account, we collect your login and security details.

    • Customer Support Messages: What you share with us when reaching out.

    • Usage Data: Info about how you browse our site, including device, browser, IP address, and interaction history.

    Some of this data is collected directly from you, and some automatically as you navigate our site.

    2. HOW WE USE YOUR INFORMATION
    We use your information to:

    • Process and fulfill orders

    • Communicate with you about your order or inquiries

    • Send updates or marketing messages (if you’ve opted in)

    • Prevent fraud and maintain site security

    • Improve your experience on our site

    We don’t sell your information. Ever.

    3. SHARING YOUR INFORMATION
    We only share your data when needed to provide services, including with:

    • Shopify: Our e-commerce platform

    • Payment Processors: For secure transaction processing

    • Shipping Providers: To deliver your order

    • Trusted Service Providers: For tech, analytics, and support (all bound by confidentiality agreements)

    We may also share information if required by law or in the event of a business transfer.

    4. COOKIES & TRACKING
    Our site uses cookies and similar technologies to:

    • Remember your preferences

    • Understand how people use our site

    • Offer a smoother shopping experience

    You can manage or disable cookies through your browser settings. Note that doing so may affect site functionality.

    For more about Shopify's cookies, see: https://www.shopify.com/legal/cookies

    5. DATA SECURITY & STORAGE
    We take steps to protect your personal data, but no method is 100% secure. Please avoid sharing sensitive info over unsecured channels (like email).

    We keep your information only as long as needed—for example, to fulfill your order or comply with legal obligations.

    6. YOUR RIGHTS
    You have the right to:

    • Access the personal data we hold about you

    • Correct or update your information

    • Request that we delete your data

    • Opt out of marketing emails (via unsubscribe links)

    To make a request, simply email us at hello@limpatience.com.

    7. CHILDREN’S PRIVACY
    Our website and services are not directed to children under 13, and we do not knowingly collect personal data from them.

    8. CHANGES TO THIS POLICY
    We may update this policy as needed. When we do, we’ll update the “Effective Date” at the top of the page.

    9. CONTACT US
    If you have any questions about our Privacy Policy or how we handle your data, you’re welcome to reach out:

    L’Impatience
    hello@limpatience.com
    45 Pine Grove Avenue, Suite 105
    Kingston, NY 12401, USA

    Thank you for trusting us with your information.